Refund and Return Policy

Return Policy:

We strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our return policy below:

1. **Returns Eligibility:**
- Items must be unused, in their original condition, and with all tags attached.
- Returns must be initiated within 7 days of the delivery date.

2. **How to Initiate a Return:**
- Contact our customer service team at officialmodernactive.com to request a return authorization.
- Clearly state the reason for the return and provide your order number.

3. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service for returns.

4. **Refund Process:**
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment.

5. **Exchanges:**
- We currently do not offer direct exchanges. If you need a different item, please place a new order and initiate a return for the original item.

6. **Non-Returnable Items:**
- Personalized or customized items.
- Items marked as final sale.

7. **Damaged or Defective Items:**
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

Please note that the return policy is subject to change, and customers are encouraged to review the latest policy on our website. We appreciate your understanding and cooperation.

Modern-Active.com
officialmodernactive@gmail.com